Processing Times: Orders will be processed for shipment within 3-5 business days after purchase. Once processed and shipped, you should expect to receive your order within 2-7 business days depending on the shipping speed you selected. Business days do not include weekends or holidays. Shipping times may be delayed due to COVID-19. If you require expedited shipping, please contact us via email at sales@madaninaturals.com.
Shipping Policies:
All orders are shipped via USPS DHL or UPS with tracking. You will be provided a tracking number once your order has shipped. We are not responsible for lost or stolen packages once they are shipped and scanned in by USPS,DHL or UPS. However, all packages (except standard/economy shipping) are shipped with insurance and we are happy to help you file a claim. Packages returned due to an incorrect address can be reshipped once additional shipping costs have been paid for the new shipment. A lost package due to an incorrect address is the responsibility of the customer.
We offer Route Protection Insurance at checkout which covers lost, stolen and damaged packages. If you decline this coverage, you waive your protection in the instance that the shipping carrier does not assume liability and provide reimbursement for a lost, stolen or damaged package.
International order are shipped via USPS, UPS or DHL. If import duties are charged by the customer’s country at the time of import, the customer is solely responsible for the fee of importing goods. Any packages returned due to the refusal to pay duties can be refunded, once returned to us, minus the original shipping cost.
Returns: Due to the nature of our products and the COVID-19 pandemic, returns are not accepted on any of our products.
Return Policies:
Once your order is placed we do not offer Refunds after 24 hours. Our company do not allow any products to be RETURNED unless permitted by us. If our company shipped the wrong product to you please email sales@madaninaturals.com. Do not open product, we will examine the product before issuing a credit refund or correct item. If you received the wrong product you have 3 days to return the item from the date USPS dropped the package off. Once we receive your order, please allow our company 3 business days to resubmit and process your order. If our company cannot fulfill your order within the 3 business days we will issue a credit refund.